I. Website Procedures & Order Questions
Q. Is it safe to send my credit card information over the Internet?
A. Yes, Stronglite uses a secured server certificate for our website that encrypts your credit card information while it is traveling through the Internet. See Stronglite Website Privacy and Security for complete for details.
Q. When will my credit card be charged?
A. Because you're ordering a custom-made product, Stronglite requires prepayment of your order. Your credit card will be charged at the time the order is entered into our system (generally the next business day after your order is placed in our web store).
Q. How will I know when to expect my order to arrive?
A. You will receive an email on the next business day after your order is placed letting you know an approximate ship date and delivery date of your order.
II. Company Policy Questions
Q. If I don't like what I purchase, may I send it back?
A. Yes, Stronglite has a very liberal 30-day Money Back Guarantee policy that ensures your satisfaction with our equipment. Please see our Warranty for more details.
Q. What are Stronglite's Customer Service hours?
A. Our Customer Service hours are 7:00 a.m.- 5:00 p.m. Pacific Time.
III. Product Usage/Selection Questions
Q. May I purchase a Stronglite Face Rest to use on another manufacturer's massage table?
A. The rods that insert into a Stronglite table are smaller in diameter than other manufacturer's tables, therefore, our Face Rests will only fit on Stronglite tables unless you are willing to drill holes in your table to accommodate the Stronglite Face Rest.
Q. How long does it take to receive my massage table or massage chair?
A. Generally speaking you can expect to receive your custom-made Stronglite table within 2-3 weeks.
Q. How do I choose the table that is right for me?
A. There are several options to consider when purchasing a table. We have tried to help you with this process by publishing the "Selecting The Right Massage Table or Massage Chair" section of this website. If you still have questions or would just like to speak to a live person, call us (1.800.289.5487), we would enjoy helping you with this process.
Q. How does the arm support attach to the massage table?
A. Our arm support was designed to attach our Face Rest rods (our arm support will only work with our Face Rest). To attach, slip the Face Rest rods through the holes in the arm support rods and slide your Face Rest into the table.
Q. How do the Side Extension's fasten to the massage table?
A. Side Extension II's are attached to the side of the massage table using an installation kit that is included with your Side Extension II purchase. There are pre-drilled holes in rails of the Graduate, Classic and Premier portable massage table models. The Side Extension II comes with a bracket that attaches to the underside of your rail into the pre-drilled holes. You then attach the side extensions to these brackets and you are in business. If you own or are purchasing the Featherweight, Alumilite II or Portable Tilt-Top model or another manufacturer's table we offer our previous version of the Side Extension which is two extensions with a nylon strap between them which lies over your table.
Q. Why should I buy a Stronglite product instead of another brand?
A. Since 1986 Stronglite has been the leader in value in massage equipment. If you are a professional bodyworker you need the safest, easiest to use and most durable product you can find. This is Stronglite. Add to this our competitive prices and you have the best value on the market. See the "Stronglite Advantage" for more information.