30-Day Money-Back "BEST VALUE" Guarantee
We believe that our products offer the best value (quality for your dollar) in the industry. If you don’t agree, you may return your product undamaged, in its original packaging, within 30 days of purchase and we will
refund your original purchase in full or exchange it for another product of your choice.* This guarantee
applies to products purchased directly from Stronglite. If you purchased our product from a distributor
please contact them.
Transferable Limited Lifetime Warranty
Portable Tables and Ergo-Pro Chair
(except Standard & Standard+ massage tables, please see product pages for details on these models)
Stronglite warranties our portable tables and Ergo-Pro massage chair, excluding foam and vinyl, against defects in materials
and craftsmanship for as long as you, the original purchaser, own the product, or for five years after model is
discontinued. This warranty may be transferred to future owners by registering with Stronglite on
our website (www.stronglite.com/product_registration) or by calling 1-800-289-5487. The foam and
vinyl are warranted for 3 years from the original date of purchase. This warranty does not cover damage
caused by accident, misuse or neglect, which includes tears in upholstery and damage caused by chemical
based cleaners. This warranty is limited to factory-provided replacement parts, factory repair or replacement
at the discretion of Stronglite.
Massage Table Accessories
Our massage table accessories are warranted for 1 year from the original date of purchase against defects in materials and
craftsmanship. This Warranty is limited to product repair or replacement, at Stronglite’s sole discretion,
shipping charges are not included.
All warranties are invalidated by non-factory modifications and unauthorized repairs, which will immediately
terminate all liability by Stronglite for the product or damages caused by its use. The buyer and its customers
shall be responsible for proper set-up, inspection, maintenance, and use of the products and as well as any
supervision required for safety. In no event shall Stronglite be liable for any special, indirect, consequential,
incidental, exemplary or punitive damages or costs.
The warranties set forth herein are the sole and exclusive warranties provided by Stronglite. There are no
other warranties, representations or guarantees provided by Stronglite either expressed or implied, including
warranties of merchantability and fitness for a particular purpose.
*Return & Warranty Shipment Policy
- Stronglite does not reimburse original shipping charges or return shipping charges on items returned
under the 30-Day Money-Back Guarantee.
- Products must be returned in original packaging, in new condition, with an RA (Return Authorization) number from Stronglite Customer Service. If the equipment has been used Stronglite reserves
the right to evaluate the equipment and limit the refund to a value commensurate with the condition
of the equipment.
- Products that are customized such as special vinyl will have a 20% re-stocking fee applied to all
returns or exchanges unless due to a manufacturer’s defect.
- Stronglite will pay shipping to customer for replacement products that are exchanged under the
30-Day Money-Back Guarantee in the contiguous USA only.
- You are responsible for the proper packaging and shipping (charges and arrangements) of your
product back to the factory for any warranty claim. Shipping insurance is strongly recommended.
Stronglite will pay ground shipping to return the warranted product back to you in the contiguous
USA. International, Alaska, and Hawaii customers are responsible for all shipping charges (inbound
and outbound), as well as any applicable duties and taxes.
- Lotions, oils, creams and disposable items are returnable only if unopened or due to a
manufacturer’s defect. Linens may be returned only if unopened or due to a manufacturer’s defect.
Please call Customer Service at 1-800-289-5487 or email at slcustserv@stronglite.com if you have any
questions regarding your Stronglite product.
Revised April 26, 2006
